Testimonials

Testimonials

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What Our Clients
Have To Say…

  • Presidental was a no brainer to partner with

    exceptional service & help is always just a phone call away.

    Dr Prashanth Dhanpal, Pymble

  • I have been most impressed with their customer service, but more importantly, their after sale service

    Now entering my 40th year in private practice I look back with nostalgia at all the wonderful changes that has taken place in my profession. Some for the better, others not so.

    Like the many cars I have owned, I have also had many dental units, of these 8 were Adec units. These were the work horses of my dental practices. Dependable, reliable, along with ease of use. There are many upmarket dental units available but I have come to love the simplicity and the no nonsense approach of Adec’s design.

    Presidental has assisted in the purchase of my latest Adec units and small equipment. I have been most impressed with their customer service, but more importantly, their after sale service. I can honestly say that this has been first class and that it is a pleasure to have the Presidental Team servicing our equipment as it takes much of the worry out of running a busy Dental Practice where your dental team cannot afford to have down time because of technical issues. Technical service response is fast along with their easy to book online callout. Presidental certainly stand out as the best team on the field.

    Dr Henry Moy, Wadalba
  • My experience with the A-dec 400 dental chairs and A-dec 500 dentist/dental assistant stools have been excellent. Presidental came out and looked after the equipment installation and set up really well.

    A-dec's attention to detail and comfort from both a patient's perspective and the dentist/dental assistant's perspective has been amazing. before purchase, I visited the A-dec showroom to look at and try the equipment with James from Presidental. He was really helpful and informed me of the different features of the dental chairs in the A-dec range. When it came to selecting dentist and dental assistant stools, I really wanted to look after myself and my dental assistants for the long term.

    I can easily say that the A-dec 500 dentist and dental assistant stools have been the most comfortable stools i've used and sat on. I actually look forward to sitting down in my dentist stool knowing that it's comfortable, well cushioned and supportive of my back.

    All in all, I choose products and services that I find to be affordable, and of good quality and service so that I will want to return again and again.

    Dr Kenneth Chan, Seven Hills

  • First class!!!

    Choosing Presidental was easy. Made all the easier with the superb customer service offered to me by James Wallace in my initial interactions with Presidental. As an associate whose employer uses Presidental secrecy was of paramount importance when setting up my practice. Presidental went the extra mile for me from the start. Picking the A-dec 500 chair was a no brainer. All the equipment was installed with precision and I knew I was in good hands when Scott Donoghoe did his final checks on the install. A real team focus allowed me to walk away with the results I desired and I continue to use Presidental for all my maintenance and servicing needs.

    Dr Garreth McBride, The Good Dentist

  • I can’t recommend Presidental highly enough!

    From start to finish the process was seamless. Great ongoing support and service. Thank you to James and all the Presidental crew!

    Dr Tim Clipsham,Kirrawee

  • Thank you for everything so far

    I had the pleasure of being here on the day of the service. It is the second time we have dealt with Tony (Sydney Service Team). He is such a delight and your company is so professional and thorough. We are so pleased to have moved to Presidental.

    Elsa Dechert, Practice Manager, Sydney Dental Specialists

  • I’ve been using Presidental as my equipment supplier and support for probably 10 years now.

    presidental is a company with a good depth of support, especially when there are urgent problems. so i can recommend them as a straight forward supplier and servicer who has the depth and desire to help in that emergency situation. for example, receiving a phone call back on a weekend to tell you there will be a guy there 1st thing monday morning makes a lot of difference to your sleep that weekend!

    Dr Gus Jones, Narabeen Dental Care

  • If you are looking for new equipment contact James and he will look after you!

    I have been working with James Wallace, Presidental and A-Dec for a number of years. James is always quick to get back to me, provides fantastic pricing and stays in regular contact. Presidental's service is always fantastic - from install to maintenance. My A-Dec 500 chairs are completely reliable and provide outstanding comfort for my patients.

    Mehdi Rahimi Chatswood

  • Overall a very smooth and happy purchase.

    After phoning around a few different companies. We chose to go with Presidental as their customer service was beyond amazing. As for Luke, he provided us with the fairest quote and liaised with our technician to have our new Lisa VA steriliser installed.

    Dr Jasprit Nirmal Singh, Tuggeranong
  • Thank you James and thank you Presidental.

    We opened up our first Dental Practice last week and it seemed to be very difficult until we found James from Presidental. He helped us to choose the right products and the best prices on the market. James was always there for us to help out with any problems we had.

    Dr Feras Mamoud, IQ Dentistry, Bass Hill

  • Thank you for everything so far

    I had the pleasure of being here on the day of the service. It is the second time we have dealt with Tony (Sydney Service Team). He is such a delight and your company is so professional and thorough. We are so pleased to have moved to Presidental.

    Elsa Dechert, Crows Nest

  • Overall we are very happy we chose Presidental and A-dec. Thanks again to James and all the team at Presidental!

    Choosing the right dental chair and service provider is extremely important to myself and our practice. We spent many months exploring different options until we came across James Wallace from Presidental. James was extremely professional throughout the sales process. He was incredibly patient with us and gave us in depth information about the different A-dec chairs. The final price was very competitive and James always provided us with specials. In the end we chose the A-dec 400 and couldn’t be happier. The install was quick and effortless. Each technician was very competent, polite and knowledgeable.

    Dr Aggie Sun, Pyrmont Dental Centre

  • Our fit out process went very smoothly and we found all the employees to be kind, helpful and professional.

    Any time we needed to ask a question or make minor changes, someone was always available.

    Dr Teck Tang, Blacktown

  • We have had a great experience with Presidental and the A-dec team and most grateful for their ongoing support and assistance.

    From the very first meeting at the A-dec showroom with James, the appointment was made efficiently and the meeting was very informative which made our decision easy as to which one of the A-dec chairs would suit us. James was always contactable and extremely helpful. The quote was given timely and clearly listed and itemised - there wasn't any confusion.

    Then comes the installation, the service team was very friendly and helpful. We haven't had any problems since our A-dec chair and 2 autoclaves were installed. The service team explained clearly to the staff regarding chair setup, chair and autoclave usage and ongoing maintenance.

    I remember there was a slight issue with the Xray unit when it was first installed. We contacted the office and they booked the technician for us on the phone straight away. The technician then came and fixed the problem without any delay. We haven't had any problems since.

    Dr Katienka Hu & Dr Gokani Jayant

    JG Dental | Castle Hill

  • I would highly recommend Presidental to fit out and service any practice.

    I have fitted out my new practice with Presidental because they have a service-first culture rather than just an immediate sale focus. Every time I needed something checked or tended to they were on site very quickly and resolved any issues with efficiency and professionalism. I am confident that they will keep my down time to a minimum which is extremely important to me as I am a solo practitioner. Their sales team and technical support have been fantastic, professional, and easy to reach.

    Dr Daniel Kim, Taree Dental Care

  • Presidental have been extremely professional the whole time I have being doing business with them.

    I would like to share my experience in dealing with Presidental for anyone that may be looking for an equipment provider/servicer. I consulted with numerous providers for my start up practice. James Wallace was a standout for me, as was the rest of the team at Presidental. I first met James at the showroom in Mascot – answering all questions I had and providing me with an honest review of any of the equipment that I was interested in. He went as far as to recommend me to another supplier if a better alternative equipment was available or if the same equipment was available at a better cost. I knew I was in good hands and decided to go with Presidental as my main equipment provider.

    Come construction time for the fit out, I faced some major delays and hiccups with the builders. This is where Presidental stepped in. James was always available via phone and he comforted me through all the challenges that faced my way. Scott Donoghue, the Director and Neville Lynch, the Senior Technician, visited the site countless times to provide their guidance to get the fit out complete. There was no call out fees and they genuinely had the best interests for my concerns.

    I’m really not sure if any other providers would have done this for me. However, I do know I’m fortunate to have decided to go with Presidental. I will always be grateful for their role in my start up. And to this day I have found no faults with their servicing or maintenance.

    For anyone who may be starting up a practice or looking for a reliable equipment provider, I strongly recommend James and his team at Presidental.

    Max Kim, Lawson

  • Presidental has been supplying and maintaining our Dental Surgeries for over 25 years.

    As dentists, we are in the Care industry. Good equipment is paramount in delivering quality care. Our service is dependent on a good system, and having Presidental looking after our interests in terms of dental equipment, the delivery of good practice can be realised.

    Dr A K Driver, Belmont 

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